Tip! – How To Lower Your Company’s Operations Cost?

How To Lower Your Company’s Operations Cost?

OIS Customer Service

Tip! One option is to start outsourcing your customer care & support operations to a Low-Cost Virtual Agent Service

Our Experience

ois_fbp_post_1Back in 2008, we experienced financial challenges; due to the Housing Financial Crash (Also known as the global financial crisis).

Our experience was to close doors for business or to start reducing our company expenses to stay alive.

We started thinking outside the box and we began to brainstorm how we were going to reduce our company’s operations cost to survive the financial crisis.

One option was to use the latest technology and start moving our customer service department to a lower-cost country and still maintain a good quality and trained customer service team.

Our Results Since 2008: We made the best decision!

1) We reduced our company’s expenses to stay alive since it was very expensive for us to have full-time employees in New York (Employee salaries, benefits, taxes, office space, computer, phone, etc).

2) We built our own internal virtual customer service team using the latest technology.

3) We maintained our good quality and trained customer service team.

Lowering our company’s overhead cost was a big part of our goal since it affected our bottom line profits!


Can we help you?

Yes, We Can!

Today, we help our clients with our virtual agent services to help them reduce their overhead expenses for their department’s needs in customer service, phone sales & technical support.

Industries we work with:

  • Wholesale Distributors
  • Manufacturers
  • Retail & eCommerce stores

Why Us? Because…

  • We are committed to Help you Grow!
  • We have the experience & technology
  • We are looking for a long lasting relationship

Our Process is very simple:

1.  Tell us your customer service needs – We will find a qualified virtual agent based on your needs.

2.  Training -The agent will be trained on your product or service.

3.  Production – The agent will start once fully-trained and approved to start.

Other Benefits:

  • Your own dedicated agent for your company
  • You pick the days & hours for the agent to work
  • Our managers will monitor your agent
  • We have bilingual staff (English/Spanish)


To Learn More about our Virtual Agent Services for customer service, phone sales or technical support, please visit:


eCommerce tendencies you can’t ignore if you want to stay ahead of the curve

eCommerce tendencies you can’t ignore if you want to stay ahead of the curve

App stores now offer a plethora of storefront apps from online retailers. The reason for that is simple, some studies suggest conversion rates are up to 40% higher in storefront apps than mobile devices. The reason? Average session duration and order values are longer and larger, respectively.

When a customer is on your dedicated app you get to control the brand experience much more while providing a distraction free zone. Online shoppers then spend less time comparing your products against the competition and more time comparing with your catalog.

Moreover, the entry costs for storefront apps has decreased over the last few years. OIS eCommerce, for instance, allows customers with small or no IT teams get into the app market with low overhead costs. This is especially true when the app gets developed with your specific needs in mind.

Another important development in online shopping behavior is voice search. 2018 showed significant growth in the search and, consequently, buying of items online. According to recent data close to a quarter of customers now own a voice-controlled device, and that number is set grow further this year.

Amazon customers that own and shop using an Echo shop an average of $1,600 per year, versus $1,300 of Amazon Prime subscribers. If those figures alone don’t make you consider integrating voice search into your online sales strategy, then I don’t know what will.

It’s paramount for successful online retailers to stay ahead of the curve when it comes to new trends that make them relevant to savvy shoppers. Let us know in the comments what some of these tendencies could mean to your sales in the comments below.

More tendencies in eCommerce that you need to keep an eye on in 2019

More tendencies in eCommerce that you need to keep an eye on in 2019

Artificial Intelligence is a buzzword you hear thrown around a lot these days, mostly in some jargon-heavy conversations about the future of labor. However, you mustn’t be intimidated by it, because there are some real-world applications that you could implement in your own eCommerce strategy without having to hire the next Elon Musk to carry them out.

Let’s have a look at some of the ways artificial intelligence and machine learning are being integrated in eCommerce platforms.

Most online sales platforms have been giving shoppers product recommendations that work of the keywords you they use to search for items for years. More recently, through artificial intelligence and machine learning, product recommendations are using a wider range of indicators that provide more accurate recommendations because they are specific to that customer’s behavior.

Aside from better product recommendations, chatbots and virtual assistants have made remarkable strides in the recent years to now provide more robust solutions. Facebook, for instance, now allows certain payment methods to be carried out directly through their messenger app to avoid clicking away to secondary site that handles payments. This removes one more step in the buyer’s journey that could otherwise mean a lost lead.

Another tech development that had made some serious strides forward is augmented reality. For several years AR seemed to be limited to novelty applications that were more meant to wow tech conference goers than entice retailers to incorporate it into their sales strategies.

That is no longer the case. Several retailers have made investments into using AR along their online sales channels. One salient example is IKEA and its Place app. The application allows users to see how products would look in your home before buying anything. This gives retailers both the capacity to enter customers while proving valuable sales data that you could use to your advantage.

If you want to learn more about other trends in eCommerce leave a comment below and we’ll work to cover it in the next post.