5 Competences Your B2B Software Must Address Concerning Sales Order Management
One of the biggest challenges for the success of a company is order management. Even more when it comes to B2B business since orders tend to be more complex than B2C. The usual buying cycle can be longer, and it requires more innovative technologies and platforms, such as a B2B Software that can be reliable to face unique challenges similar to those the COVID 19 pandemic brought along.
As mentioned above, in order to promote sales growth and to be able to keep up the efficiency of your company no matter the circumstances, a B2B software that specializes in sales order management is essential. This is a must have when it comes to B2B commerce, considering how much of a competitive scenario it is. Nevertheless, choosing software that will be exactly the right one for your organization will not come as easy as to going into the store and picking out the first one you lay your eyes on. This software will represent an asset that will take part in every single step and in every process of the sales order. It will determine if your business will grow, or if it will not.
There’s no doubt that the sales order platform you choose will determine the success of your company, especially for manufacturers and wholesalers. It’s worth mentioning that not all of these platforms will provide you with the same advantage in the market. To get exactly what your company needs, there are some necessities that need to be fulfilled. Let’s take a look at them.
- CUSTOMER’S HIGH STANDARDS
B2B clients want the experience to be as smooth and similar as that of B2C. The same easy navigation, quick checkout and shipping, with attentive customer service, and a remarkable ordering process. Your business has to meet those requirements. You may even risk losing relationship with valuable B2B customers if you are not able to do so. This is the trial by fire of a B2B software, where it must show its worth.
Customizing your service is a good way to create your signature, to show your company has something that others don’t. Adding personalized product pricing for a particular customer, special offers and discounts, trade promotions for each client, among other options will help put your company above others.
- ACCESS TO VALUABLE DATA
Sales reps will need to have a way to take a look at different items that will be of interest in many cases. This information can be the products that are purchased and in what amount, the discounts, knowing who took care of each and every order, are just a few points that can be mentioned.
It may look like this information is not as important, but in reality, it represents valid data that will help improve the way you conduct your B2B business. Having a way to look at what customers order regularly will save time; your reps can follow up and suggest options to the clients based on their needs. A B2B software can give you rapid access to that data for price negotiation, and both managers and sales rep will benefit from this. Understanding the customer’s needs using their order history will save time, and will also create a better relationship with each client.
- WORKING OFFLINE
Being unable to work without internet connection can and will be a huge inconvenience. It is important to understand that sales reps will not always have access to good internet connection.The B2B software of your choosing must have a way to work offline to complete orders, view catalogs, and make contact with customers without relying on weak Wi-Fi signal. as a result, the sales order process will go smoothly.
- USER FRIENDLY
This is, if not the most important, one of the features that is right at the top of the list. The tool has to be easy to use from the start. The easier it is, the quicker your sales reps will get used to it and exploit all of the capabilities of the B2B software or the app. It will streamline every process and will adapt to the way that each company does business. You have to make the best of the money you spend to acquire your sales order management software, so it is important to choose one that will truly be helpful to you and your sales reps, which will automatically turn into an increase of productivity.
- SPECIFIC BUSINESS NEEDS
Your B2B company has processes, and it works in a way that no others do, so your sales order management tool has to be able to adapt to them. Keep in mind that it should meet the demands in multiple categories, detailed pricing structures, trade promotions and more.
The best possible B2B software to have is one that you can customize as much as possible. That way you can keep control of all the variables and stages of your sales process.
OUR B2B SALES ORDER MANAGEMENT SOFTWARE AND OIS BASIC APP
We understand that B2B sales order management come with a wide range of challenges that have to be met. We are proud to have created a B2B software that has been of help for many businesses to stay afloat and overcome unparalleled inconveniences during the pandemic. That shows that using the right software combined with a good strategy can improve the productivity and efficiency of your company, no matter how difficult and challenging the circumstances are.
Our OIS Basic App will help you and your business stay competitive in the ever-changing marketplace, while complying with those competencies mentioned above. If OIS Basic App and our Sales Order Management Software is of interest to you, you can schedule a free demo today. We will happily arrange for you to be presented with a demonstration of the capabilities of our product.